Refund is not given in any of the situations listed below.
- You don’t want it after you’ve downloaded it
- The item did not meet your expectations or you feel the item is of low quality
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- You can no longer access the item because it has been removed from the website (we advise you to download items as soon as you have purchased them to avoid this situation).
Please send your refund requests at firstname.lastname@example.org The manager in charge will consider all the provided details and get back to you via email.